It seems that the highly-anticipated Disney+ release did not go as smoothly as the company had hoped. Variety reports that the streaming service launched this morning, only to find their IT department being flooded with phone calls, tweets, and emails from angry users complaining of malfunctions.
Tons of customers vented on social media that they either couldn’t login to their account or couldn’t watch certain content, and trust me, they didn’t hold back. After all the fanfare Disney has put on over the last few months over their new project, folks were quick to kick them when they were down.
For example, one user posted the service’s error message picture, which appropriately shows Ralph from Wreck-It Ralph and Ralph Breaks the Internet, on Twitter with the caption, “I can hear Netflix laughing in the background #DisneyPlus.” Another posted a picture of The Mandalorian, the new Star Wars series many were unable to stream, with the caption, “This could be us, but you’re playin’ #Disney+.”
The service did offer an explanation for all the technical issues via Twitter, posting, “The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.”
Too bad a little Disney magic couldn’t get them out of this bind!
This article also appears on Mental Floss.